Doorsmanagement, on 09 February 2012 - 09:40 PM, said:
I don't often share a lot of details here, not only because many times they concern works in process, but also because my words often get lifted from here and quoted (or misquoted) in other media.
Suffice it to say that I am deeply disappointed in the treatment our fans have been getting from some of our vendors/suppliers/partners.
Our fans are - aside from The Doors' actual recordings - our most precious and treasured asset. And they deserve to be respected, treated fairly, served properly, accounted to, and provided with great products at fair prices. THIS has not always been happening.
And we are in serious review of every option we have in order to make this right - including shifting vendors/partners/suppliers.
So - stand by, but don't for ONE SECOND think that we don't treat this with dead seriousness.
For me, this is the 2nd time that i've got a defective product (1st time was the matrix digipack that i also ordered with the t-shirt and the poster adn the whole stuff was in the same package, the cd was without protection at the bottom of the poster, they did the replacement without any problem).
using that kind of bags to shipping isn't a work of a serious store.
i have to send a lot, i mean a lot, of emails to get a satisfactory reply, i've never have this kind of trouble with amazon.com or rhino.com or cduniverse.com or ebay!
i ordered the DVD and the BD on amazon.com and get it one week earlier than the musictoday package, and shipping rate was lower than musictoday.com
and, as you do, i'm really disappointed with the musictoday.com service too